Posts Tagged ‘Service’
Two Ten Footwear Foundation Launches First Footwear Cares National Footwear Community Service Week
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Waltham, MA (PRWEB) April 22, 2013
Two Ten Footwear Foundation announced today 65 footwear organizations have united in the industrys first-ever Footwear Cares National Footwear Community Service Week, April 21-27, which coincides with National Volunteer Week. Footwear companies around the nation have chosen one day during which they provide action and help to support local communities and charities. Activities involve gathering and distributing donations for a local food bank, pitching-in with community service projects, or providing other assistance.
The week of Footwear Cares National Footwear Community Service Week was launched this morning from the steps of City Hall in New York City. Two Ten CEO Neal Newman introduced clothing and shoe designer Kenneth Cole, Public Advocate Bill de Blasio, Comproller John Liu and City Council members Gale Brewer, Mathieu Eugene, Diana Reyna and Leroy Comrie.
Activities are scheduled for more than 3,000 footwear volunteers in 45 towns and cities across the US, including New York, Boston, Columbus, Los Angeles, and St. Louis. Among the participating companies are Brown Shoe Company, Clarks, New Balance Athletic Shoe, Inc., Puma, Steven Madden, Ltd., The Timberland Co. and Zappos.com. Sponsors for the week include Benevity, Footwear Distributors & Retailers of America, Footwear Plus, H.H. Brown, Insource Services, Inc. The Jonas Group, National Shoe Retailers Association, SEI Institutional Group and United Shoe Retailers Association. You can follow and/or comment on Twitter at #footwearcares.
Footwear companies have a spirit of generosity unmatched by any other industry in the USA. Footwear Cares is just one remarkable example of how deep footwear companies are committed to improving the quality of life in our local communities where we live, work and play, said Two Ten Footwear Foundation President Neal Newman.
Chairman of the Two Ten Board, Jim Salzano, President of The Clarks Companies, N.A., said, I am delighted that we will be harnessing the good will already brimming over from our Two Ten companies and their workers. Involvement in Two Ten has always been about doing the right thing for our industry, our workforce and our communities. ‘Footwear Cares’ is a wonderful opportunity for our industry to shine.
National Footwear Community Service Week is a great way for companies from the footwear industry to give back while reminding ourselves that we all work toward common goals, said Steve Madden, founder of Steven Madden, Ltd. Last February, Steve and Wendy Madden gave an unrestricted $ 1 million donation to Two Ten Footwear Foundation, to reach more people and increase the national impact of the Foundation.
About Two Ten Footwear Foundation
Two Ten Footwear Foundation is the charitable foundation of the U.S. footwear industry. Founded in Boston in 1939, when the average wage for a shoe salesman was $ 60 a month and unemployment was 17%. Every Wednesday evening brought footwear employees together to pass a hat in order to support their friends who were out of work. Today, Two Ten continues the tradition of shoepeople helping shoepeople. Every dollar raised from the footwear industry goes right back to help shoepeople and their families who need help. Two Ten serves thousands of footwear workers every year with emergency financial assistance, confidential counseling, referrals to community-based social services, information about rights and benefits, higher education scholarships, and sensational networking opportunities that strengthens footwear unity. In 2012, Two Ten awarded $ 2.5 million in financial assistance and scholarships to footwear workers in need.
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Tags: cares, community, First, Footwear, Foundation, launches, National, Service, week | 
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Service Sector Hiring on Hound.com Reflects ADP Jobs Data
Pasadena, CA (PRWEB) April 05, 2013
U.S. private sector employment grew by 158,000 jobs in March, according to the ADP report released Wednesday. The professional business sector fared particularly well, adding 39,000 jobs last month. These job trends were reflected in service sector hiring on Hound.com.
Total nonfarm private employment grew last month, according to ADP jobs data released this week. The U.S. economy added 158,000 in March, with the greatest job gains occurring in the professional-business sector. The professional-business industry alone added 39,000 jobs last month. This sector includes service providing industries like accounting, IT, and consulting. In contrast, the goods-producing sector experienced its slowest rate of growth in the last six months. The ADP report was based on payroll data for nonfarm private employment and the numbers were considered a forerunner for the Bureau of Labor Statistics report, scheduled for release on Friday. Taken as a whole, the report painted a picture of a job market that is growing steadily.
The ADP data corresponded with independently collected data from Hound.com, a leading website for job seeking professionals. Hound has seen a steady increase in demand for service-producing jobs over the past few months. Since the beginning of the year, accounting and bookkeeping jobs have predictably risen, as many firms have increased their staff in order to prepare for the current tax season. Hound currently lists over 32,250 accounting jobs on its website. Other service-producing sectors like customer service have also grown, with nearly 93,000 customer service openings listed on the site at the time of this release. As the economy has continued to improve, demand has returned for financial-related employment, with 49,181 financial service jobs currently available on Hound. These jobs run the gamut from entry level positions to management.
During the economic downturn, the financial sector was obviously hit very hard from an employment standpoint, said Harrison Barnes, CEO of Hound.com. As the economy is starting to pick up again, were seeing a renewed demand for financial services, which has spurred hiring. Were seeing this trend across the board in many service-producing industries.
About Hound
Hound.com is a job search site based in Pasadena, CA. It is a part of the Employment Research Institute and owned by A. Harrison Barnes.
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Labor Relations for the Fire Service
Labor Relations for the Fire Service
In his highly regarded new book, Paul Antonellis — fire service veteran, training/education consultant, instructor, author — explores the aspects of labor relations that are intertwined with human resource management in today’s fire service organizations.
Intended as a text for college-level fire service programs, Labor Relations for the Fire Service meets USFA’s FESHE requirement for the Personnel Management for the Fire and Emergency Services course.
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Two Ten Footwear Foundation Launches First National “Footwear Cares” Community Service Week
Waltham, MA (PRWEB) March 18, 2013
Two Ten Footwear Foundation announced today that 60 footwear organizations have united in the industrys first-ever National Footwear Community Service Week, April 21-27, which coincides with National Volunteer Week. Footwear companies around the nation choose one day during which they provide action and help to support local communities and charities. It could involve gathering and distributing donations for a local food bank, pitching-in with community service projects, or providing other assistance.
Activities are already scheduled for more than 2,500 footwear volunteers in 43 towns and cities across the US, including New York, Boston, Columbus, Los Angeles, and St. Louis. Among the participating companies are Steven Madden, Ltd., New Balance Athletic Shoe, Inc., Zappos.com, Puma, The Timberland Co., Clarks and Brown Shoe Company. Sponsors for the week include Benevity, Footwear Distributors & Retailers of America, Footwear Plus, H.H. Brown, Insource Services, Inc., National Shoe Retailers Association, SEI Institutional Group and United Shoe Retailers Association. You can follow and/or comment on Twitter at #footwearcares.
Footwear companies have a spirit of generosity unmatched by any other industry in the USA. Footwear Cares is just one remarkable example of how deep footwear companies are committed to improving the quality of life in our local communities where we live, work and play. said Two Ten Footwear Foundation President Neal Newman.
Chairman of the Two Ten Board, Jim Salzano, President of The Clarks Companies, N.A., said, I am delighted that we will be harnessing the good will already brimming over from our Two Ten companies and their workers. Involvement in Two Ten has always been about doing the right thing for our industry, our workforce and our communities. ‘Footwear Cares’ is a wonderful opportunity for our industry to shine.
National Footwear Community Service Week is a great way for companies from the footwear industry to give back while reminding ourselves that we all work toward common goals, said Steve Madden, founder of Steven Madden, Ltd. Last February, Steve and Wendy Madden gave an unrestricted $ 1 million donation to Two Ten Footwear Foundation, to reach more people and increase the national impact of the Foundation.
About Two Ten Footwear Foundation
Two Ten Footwear Foundation is the charitable foundation of the U.S. footwear industry. Founded in Boston in 1939, when the average wage for a shoe salesman was $ 60 a month and unemployment was 17%. Every Wednesday evening brought salesmen together to pass a hat in order to support their friends who were out of work. Today, Two Ten continues the tradition of shoepeople helping shoepeople. Every dollar raised from the footwear industry goes right back to help shoepeople and their families who need help. Two Ten serves hundreds of thousands of footwear workers every year with emergency financial assistance, confidential counseling, referrals to community-based social services, information about rights and benefits, higher education scholarships, and sensational networking opportunities that strengthens footwear unity. In 2012, Two Ten received over 2,000 calls for help and distributed over $ 1.75 million in financial assistance and delivered over $ 700,000 in college scholarships to footwear families.
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Tags: cares, community, First, Footwear, Foundation, launches, National, Service, week |
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Increasing Focus on Providing Efficient Customer Service & Reducing Costs Drives the Call Centers Market, According to a New Report by Global Industry Analysts, Inc.
San Jose, California (PRWEB) November 02, 2012
Follow us on LinkedIn Providing a critical communications interface that can allow efficient customer interaction services, call centers have evolved into an essential element in corporate business development strategy. Unlike call centers of the yesteryears, which mainly focused on providing customer service functions, modern call centers are well equipped to provide services beyond customer services. Against a backdrop of rising competition, tighter regulatory pressures, emergence of disruptive technologies, rising consumer demands, splintering of the customer base and volatile economic climate, call centers are re-emerging into the spotlight as important instruments to create value for customers and shareholders. The scale of rigorous process improvement and standardization achieved by call centers of late, additionally make these establishment perfect partners for corporate success. Mirroring the trend is the growing adoption of latest information technology (IT) such as Automatic Speech Recognition (ASR), Call Routing, ACD, Voice Response Systems (IVR/VRU), VoIP, CTI and sophisticated CRM tools by call centers.
Another major trend witnessed in this industry is the integration of social media with the contact centers. Call centers are gradually taking up image management roles for client companies, triggered by the ever growing clout of social marketing. The ever increasing popularity of social media as an important medium to express views is forcing call center agencies to leverage the platform to interact with their clients customers and gather views and channelize opinion for clients. Rising to the occasion, contact center software developers are increasingly integrating Social Media Context module into their solutions to enable agents to quickly identify social media conversations most relevant to the clients businesses. Another trend being witnessed is the delivery of call center services in the form of mobile apps. Thanks to the smart phone revolution, call center companies are launching innovative apps for the customer to directly interact with the call centers using their smartphones. With smartphones poised to emerge as the preferred mode of communication, call centers are projected to offer enhanced value added services through mobile apps.
With the tough economy stress testing value propositions, Hosted Contact Centers are a rising trend in the world call center industry. Lower cost and lower end call center services, such as, help desk support, technical support, are increasingly being delivered as a service over the Internet. Financial benefits like lower upfront costs, greater control and visibility offered by the flexible and decentralized hosted contact center structure and easy low cost access to latest technology and pay-as-you go pricing are key factors driving the adoption of hosted call centers. The breadth of hosted offerings is also expanding to include advanced contact center functionality like outbound dialing, quality monitoring, speech self service and workforce management.
With Outsourcing rapidly becoming a political issue, especially in the United States, which has been witnessing a slow jobless economic recovery (GDP growing faster than the employment rate), its a period of sustained uncertainty for the call center industry. For instance, the Obama administration continues to push for the anti-outsourcing bill to force domestic companies to repatriate jobs back to the US shores. The latest attempt to introduce the anti-sourcing legislation was the proposed Bring the Jobs Home Act” in mid-2012. The proposed anti-outsourcing bill is designed to take a dig at the call center business, a successful legislation of which will cripple countries like India and Philippines, which are prime outsourcing destinations for US companies. The bill however failed to pass through with the republicans in the Senate voting against the bill. While BPO companies across the world have welcomed the US Senate rejection of the anti-outsourcing bill, the continuous anti-outsourcing lobbying in the country will continue to keep the industry nervous over the future playout of the political drama over outsourcing.
While the global call center industry continues to recover from the 2007-2009 economic recession guided by the fact that prolonged deeper cuts on customer service investments can potentially magnify fickle loyalty among consumers, the industry in Europe is running into fresh set of challenges. Large outsourcing contracts in the region are bearing the brunt of the regions broader macroeconomic uncertainties. Debt laden Governments and their austerity measures to curtail towering national debts are resulting in higher taxes. And as companies fall to sharpened tax swords of the financial ministry, spending is increasingly coming under pressure. For instance, customer service budget cuts by domestic companies saddled with concerns over profitability in an increasingly unstable and volatile economic climate is resulting in reduced outsourcing deal values.
As stated by the new market research report on Call Centers, the US continues to remain the largest regional market accounting for a lions share of the market pie. Asia-Pacific represents the fastest growing market with the revenues from the region projected to wax at a CAGR of 18.9% over the analysis period.
Major players in the marketplace include [24]7 Inc., Acumen Telecomunicaciones SA de CV, Alliance Data Systems, Inc., Expert Global Solutions, Inc., Aspect Software Inc., ATOS S.A., Avaya Inc., BT Communications (Ireland) Limited, Capita Customer Management Limited, Convergys Corp., Datamatics Global Services Limited, Dimension Data Group Company, Merchants Limited, Entel Call Center, EXL Service Holdings, Inc., Genpact, GTL Ltd., HCL BPO Services NI Ltd., IBM Global Process Services Pvt., Ltd., Plusoft Informatica Ltda., Quality Plus Callscan Australia Pty Ltd., Sitel, Stream Global Services Inc., Sykes Enterprises, Inc., Teleperformance SA, TRG Customer Solutions, West Corporation, and Wipro Technologies Ltd.
The research report titled Call Centers: A Global Strategic Business Report, announced by Global Industry Analysts, Inc., provides a comprehensive review of market trends, issues, drivers, company profiles, mergers, acquisitions and other strategic industry activities. The single segment report provides market estimates and projections (in US$ ) for major geographic markets including the United States, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia, the Netherlands, Ireland, Sweden and Rest of Europe), Asia-Pacific (Australia, China, India, Philippines, Singapore and Rest of Asia-Pacific), Latin America (Brazil, Mexico, and Rest of Latin America), and Rest of World.
For more details about this comprehensive market research report, please visit
http://www.strategyr.com/Call_Centers_Market_Report.asp
About Global Industry Analysts, Inc.
Global Industry Analysts, Inc., (GIA) is a leading publisher of off-the-shelf market research. Founded in 1987, the company currently employs over 800 people worldwide. Annually, GIA publishes more than 1300 full-scale research reports and analyzes 40,000+ market and technology trends while monitoring more than 126,000 Companies worldwide. Serving over 9500 clients in 27 countries, GIA is recognized today, as one of the world’s largest and reputed market research firms.
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Sentry South Lincoln To Become Sentry AllBrands – Center for Used Cars, Service, Collision Repair
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Boston, MA (PRWEB) February 22, 2013
Sentry Auto Group (http://www.sentryautogroup.com) announced today that its Sentry South Lincoln location in Boston, MA would be re-launched on or about March 1 as Sentry AllBrands an all makes-and-models center for used cars, service, and collision repair, along with Ford-authorized wholesale parts.
We are excited about this new business opportunity, and we feel it offers us the greatest potential to grow our business at this location in 2013 and beyond, said Sentry President Chris Lemley. We made this change at the request of Ford Motor Company, given their plans to reduce the number of Lincoln dealerships as part of the Lincoln growth strategy. But we also have developed an aggressive business plan for Sentry AllBrands this is much more than just throw up a banner and try to sell some used cars. We feel like the same team of people that won six Presidents Awards over the last decade can do a terrific job of executing that plan.
And with two other franchised Lincoln locations in Medford and Shrewsbury, Sentry representatives indicated that the company remains committed to Lincoln in both the short and long term. Because of that involvement, the company is able to continue to support Sentry Souths Lincoln customer base through its other locations.
Mike Norton, who has served as service manager of the Sentry South store for the past decade and has agreed to take on the role of General Manager for Sentry AllBrands, said that Our marching orders are to do whatever it takes to ensure that the Sentry South Lincoln customers are not inconvenienced by this decision. We are telling folks that if Medford or Shrewsbury are inconvenient, they can continue to bring their cars here for service just as they always have, and if their car needs any repairs that are covered under warranty, with their permission we will transport it to our Medford store and back at no cost to them.
Norton noted that if anything, the overall scope of our services will be even greater. The quality levels of Lincolns had improved such that the frequency of Lincoln warranty repairs was increasingly rare, and since we are now adding shop tools and equipment along with parts to be able to service all makes and models, we feel like we have more to offer than ever before. And since our plan is all about growth, we also will be able to continue to support all the community organizations we have in the past and hopefully even more in the future.
In the service department, in addition to new shop equipment and parts, Norton said that we have reduced all categories of labor rates in order to be competitive. We feel that we are competitive with the top independent shops and below most franchised dealerships. Our top technicians can fix anything, so bring us whatever you have and well fix it. We dont care where you bought it. We want to be your neighborhood mechanic.
Norton also indicated that all Sentry South Lincoln customers Owner Advantage accounts are being fully protected: These account balances are being converted to Sentry Advantage Perks accounts in a system that we will manage, with a 20% grand opening bonus added in. They will be good for anything that the Owner Advantage balance would have been good for, just 20% more. Welcome emails will be going out over the next few weeks for all customers with email addresses on file.
No employment levels were affected by the announcement. In fact, Lemley said that we are not announcing any layoffs today in connection with this announcement, and in fact we are hiring. While some current employees are moving to other roles within our company, the vast majority of our existing staff including all of our master and senior master technicians has agreed to stay in place under Sentry AllBrands so our customers should see lots of friendly, familiar faces the next time they visit.
As the stores name suggests, the selection of used cars will include a full range of makes and models, with prices ranging from value cars in the $ 5,000-$ 10,000 range, to highline luxury cars over $ 30,000. Sentrys buyers have already begun to acquire vehicles in anticipation of hitting the ground running in March. Vice President of Sales Operation Kevin Darcy said, we have had folks buying cars everywhere from Massachusetts to Florida. And we are being very picky. Just the other day we had a buyer look over 500 used cars and only bought two that met our criteria. Makes include everything from volume brands like Toyota, Honda, Nissan, Volkswagen, Mazda, Subaru, Ford, Chevrolet, Chrysler, Dodge and Jeep, to luxury car brands like BMW, Mercedes, Audi, Lexus, Acura, Infiniti, Lincoln and Cadillac and trucks are arriving daily.
Pricing at Sentry AllBrands will be established using an innovative approach called Fat Free Pricing. Before we buy a car, we use state-of-the-art software that scours the web to compare it to the market within a 100 mile radius, said Darcy. The software tells us the demand, supply, and pricing in our local market. Then, we only buy cars that, adjusting for history, condition and mileage, we can price low enough to turn quickly. So no negotiating is needed we call it Fat-Free Pricing because we cut out the fat.
Darcy also noted that Fat-Free Pricing is more than just a customer satisfaction tool: Sure, we know that lots of customers dont like to negotiate. But selfishly, the other benefit for us is that most customers shop for used cars online these days. So by pricing aggressively up front and cutting out the fat using Fat Free Pricing, we can generate more traffic and grow our business. For us, it is more about volume than margin.
Condition and history of used cars matters too, of course, and Darcy was emphatic on this point: While we know that by using Fat Free Pricing our prices will be on the lower end of the market and very fair and competitive, we also know that they will not be the absolute lowest prices available. Thats because we will not go out and buy a bunch of frame damaged vehicles at a discount to create the illusion of the lowest price on the internet. We want everyone to get a low, competitive price, but we also want you to be confident in your purchase.
All cars sold at Sentry AllBrands are subject to a rigorous 130+ point safety inspection, and come with a minimum 90-day warranty and 5-day money back guarantee. Every car comes with a free Vehicle History Report and clean title guarantee. And extended service plans are available on almost every car for up to 7 years and 100,000 miles. For more information, visit http://www.fatfreepricing.com, http://www.sentryautogroup.com, http://www.sentrycollision.com, and http://www.sentryallbrands.com.
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Faking a Work Reference — New “Targeted” Reference Service is Giving the Unemployed New Hope
San Diego, CA (PRWEB) March 16, 2011
The Reference Store is pleased to announce the launch of its “Targeted” Virtual Reference” service. Its clients give the name and location of the employer they are interested in working for; The Reference Store goes to work collecting as much intelligence on the company and specific job title the client is interested in. After the intelligence work is completed, a fake company is developed, that closely mimics the Targeted company or the targeted position. The client may then claim he/she worked at this bogus company performing exactly the specified job down to the smallest detail. To date, this approach has had a 100% success rate.
The Reference Store has been selling “Virtual” job references to the public with great success. Men and women facing barriers to employment may use a “Fake Reference” service to help minimize or even eliminate these barriers. When its clients apply for jobs, they list one of The Reference Store’s “Virtual” companies as their current or former employer. These unsuspecting employers then call these virtual companies and speak to a live virtual human resource manager.
http://TheReferenceStore.com
Their staff of Human Resource Professionals, and former Military Intelligence professionals, know how to create scenarios and put items into place to fool even the most experienced of hiring managers. To date, The Reference Store boasts of a 100% success rate for one of its employment options.
There is no clear profile as to who might use a virtual reference service. Clients range from business professionals to kids right out of school. Both Young and old workers alike are starting to flock to fake reference services to give them an “Edge” on the competition.
Some of its clients include:
1. Business Executives
2. Stay at home moms.
3. The Homeless.
4. Convicted Felons.
5. The Self Employed.
After a client places his / her order, the operations department goes to work building virtual companies, virtual supervisors and a new virtual employment history. When prospective employers call for references, they are actually calling http://TheReferenceStore.com
The Reference Store acknowledges the ethical questions a service like this, raises. However, The Reference Store believes it is serving a greater good. Putting Americans back to work is The Reference Stores main objective. The Reference Store believes everyone deserves a second chance. But honestly, how many employers are really willing to hire a stay-at-home mom, that hasn’t worked in 8 years? The Reference Store opens an alternative route to employment by making its clients more attractive as job candidates.
The Reference Store believes many social issues can be greatly reduced by providing the challenged, with some avenue to attaining meaningful employment.
These issues include:
1. Loss of Self Esteem.
2. Drug or Alcohol abuse.
3. Amassing enormous, un-payable debt.
4. Hunger and Homelessness.
5. Increased Criminal Activity.
Men and women, facing hunger and homelessness are far more likely to resort to crime, to keep a roof over the heads of their children, and food on the table. The Reference Store helps the under served, find new, meaningful work by giving fake references s on their behalf. Their know how and “Can do” attitude has assisted many get into companies such as Pepsi, Hewlett Packard, Safeway and many more.
Serving a greater good, The Reference Store knows how to fake references and keep Americans working. Many Americans agree that, a convicted felon should be able to return to some position alongside other citizens; especially after he’s paid his debt to society. That’s the politically correct answer. What really takes place out in the work force is a very different matter.
While The Reference Store cannot promise anyone a job, it does guarantee its clients an interview and a higher candidate ranking. In this way, a greater good is served.
http:TheReferenceStore.com
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